Refund policy

Nearly everything we sell is one-of-one, so our return policy is short and we'd rather you read it before you buy than after.

If we got it wrong. If a piece arrives and it isn't what the listing described — wrong item, undisclosed damage, a repair we didn't mention, a mark that doesn't read the way we said it did — that's on us. Write to us within 14 days of delivery with a photo of the problem. We'll send a prepaid return label, and when the piece is back in St. Augustine we'll refund you in full, including what you paid for shipping. Refunds go back to the original payment method and usually post within 5 to 10 business days of our receiving the return.

If it arrived damaged. Everything ships insured. Keep the box and all the packing material, photograph the damage and the packaging, and write to us within 3 days of delivery. We'll file the claim and make you whole — you won't be stuck arguing with a carrier.

Change of heart. Because these pieces don't come up again, we don't take returns because a piece didn't suit the room or wasn't quite what you pictured. Every listing has honest condition notes and photos of the actual piece; if you want more angles, measurements or a video before you commit, ask and we'll send them.

Final sale. Freight-shipped pieces, local pickups once collected, and items bought during live shows are final sale except where the piece isn't as described.